Aardvark Computer Repair

Remote PC Repair

ACR

Remote PC Repair or Remote Computer Repair is a method for troubleshooting software related problems via remote desktop connections. At Aardvark Computer we use software that allows our technicians to access the your desktop via the Internet.

We can diagnose and repair your computer system remotely from another location as long as the following criteria have been met:

  1. You are running Windows XP, Vista, or 7.
  2. You can access your desktop when you turn on your system.
  3. You can connect to the internet.

With your permission, our technician can take control of your mouse and keyboard, transfer various diagnostic and repair applications to your desktop and run scans, install antivirus programs, etc. If the remote service permits it, the technicians can even reboot the PC and reconnect remotely to continue his work without the user needing to assist.

Common repairs available with Remote Computer Repair are:

  • Registry Repair
  • Configure an Email Account
  • Virus & Spyware Removal
  • Computer Optimization
  • Device Driver Issues
  • Web Related Issues
  • Windows Security Updates

Prior to any remote control session, a Service Contract Agreement must be signed electronically via email from your primary email account. All remote control sessions must be scheduled in advance and require a minimum of an hour of repair.

Sometimes a problem is a little more complex, requiring us to be onsite to resolve the issue. An example of that, the computer won't boot at all. Obviously remote support won't work if your computer refuses to turn on.

Back to Services